1. INTRODUCTION Welcome to the privacy policy for Grand Luxe Chauffeurs Ltd (Trading as Citi Connect Chauffeurs) (“Company”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data.

This privacy policy explains how we collect, use, share, and protect your personal information when you visit our website (www.citichauffeur.com), contact us, or use our booking services.

As a Disclosed Booking Agent licensed by Hertsmere Borough Council, we process your data to facilitate transport contracts between you and independent licensed private hire drivers.

2. WHO WE ARE 
Controller: Grand Luxe Chauffeurs Ltd is the controller and is responsible for your personal data regarding the booking services. 
ICO Registration: We are registered with the UK Information Commissioner’s Office (ICO) under registration number: ZB894825
Registered Office: Centre 42, 42 Watling Street, Radlett, Herts, WD7 7NN 
Email Address: info@citichauffeur.com 
Telephone Number: 020 7112 8997

3. THE DATA WE COLLECT ABOUT YOU We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, last name, username or similar identifier, and title.
• Contact Data: Billing address, pick-up and drop-off addresses, email address, and telephone numbers.
• Travel & Booking Data: Flight numbers, cruise ship names, travel dates, times, luggage requirements, and passenger preferences.
• Financial Data: Bank account and payment card details (processed securely by our third-party payment gateways; we do not store full card details).
• Transaction Data: Details about payments to and from you, and other details of services you have booked through us.
• Communications Data: Your preferences in receiving marketing from us and your communication history with our team (including emails and call logs).

4. HOW WE USE YOUR PERSONAL DATA We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract: To register you as a new customer, process and deliver your booking, and act as an agent to connect you with an independent Driver.
• Legal obligation: To comply with our legal and regulatory requirements as a licensed private hire operator under Hertsmere Borough Council (e.g., maintaining booking records).
• Legitimate interests: To manage our relationship with you, ask you to leave a review, or improve our website, services, and customer experiences.

5. SHARING YOUR PERSONAL DATA Because we act as a Disclosed Booking Agent, we must share certain personal data with third parties to fulfil your journey. We may share your data with:

• Independent Drivers: We share your Identity, Contact, and Travel Data with the independent licensed driver who accepts your booking so they can provide the transport service.
• Payment Processors: Third-party payment gateways to process your fare and booking fee securely.
• Local Authorities: Licensing authorities (such as Hertsmere Borough Council) or law enforcement agencies if required by law, regulation, or court order to share booking records.
• IT & Service Providers: Companies that provide cloud hosting, IT support, and booking software management for our business.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to any third party.

6. DATA SECURITY We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, drivers, and contractors who have a business need to know.

7. DATA RETENTION How long will you use my personal data for? We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

• Private Hire Regulations: Under standard local authority licensing rules, we are required to keep basic records of all bookings (including passenger name, pickup/drop-off, and driver details) for a minimum period (typically 12 months) for safety and regulatory audits.
• Tax and Accounting: By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years for UK tax purposes.

8. YOUR LEGAL RIGHTS Under the UK General Data Protection Regulation (UK GDPR), you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data (a “data subject access request”).
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data (where there is no good reason for us continuing to process it and it does not conflict with our legal licensing requirements).
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at info@citichauffeur.com.

9. COOKIES You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

10. CHANGES TO THIS POLICY AND YOUR DUTY TO INFORM US OF CHANGES We keep our privacy policy under regular review. This version was last updated in March 2026. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.